Chapter I
Preliminary Provisions

§ 1
General Provisions

1. The online store omegabowl.co.uk (hereinafter referred to as the “Store”) conducts retail sales via the Internet within the territory of the United Kingdom. To use the store’s offer, the customer must be at least 18 years old. If you are not, please do not place orders.

2. These terms and conditions define the rules and conditions for using the Store, as well as the rights and obligations of the Store Owner and Customers.

3. Before using the Store, the Customer is obliged to read these terms and conditions, and using the Store constitutes acceptance of all its provisions. The terms and conditions are an integral part of the sales contract concluded with the Customer.

4. The Store is owned by:

   OmegaBowl Ltd

   8 Taylor road
   Castleford WF10 5YD

   15956596

5. Contracts in the online Store are concluded in united kingdoms century.

6. All products offered in the Store are new.

7. Product photos posted in the Store may differ in color from the actual colors of the product due to different configurations of Customers’ computer equipment.

§ 2
Definitions

For the purposes of these terms and conditions, the following terms shall mean:

a) Terms and Conditions – these terms and conditions of the Store’s operations,

b) Seller – the owner of the Store,

c) Store – the online sales service operated by the Seller, available to Customers, through which the Customer can purchase Goods. The online store is available at: 

omegabowl.co.uk

d) Purchase Form – a script that is part of the Store used to place an order by the Customer,

e) Goods – product(s) offered to the Customer by the Seller via the online Store,

f) Customer – a natural person who is at least 18 years old and capable of concluding binding agreements, or a legal entity or other entity capable of entering into agreements,

g) Consumer – a natural person concluding a legal transaction (purchase) with an entrepreneur that is not directly related to the person’s business or professional activity.

§ 3
Technical Requirements

1. To cooperate with the Seller’s IT system, the Customer must have a device connected to the Internet with an installed web browser that supports the UTF-8 character set (and optionally stylesheets to make the online store portal appear clear); no additional extensions or plugins are required.

2. To make purchases in the Store, the Customer must have an active email account.

§ 4
Offer, Prices

1. The Store omegabowl.co.uk offers products in the following categories:

Dry Dog Food

Dog Treats

All products offered by the store are subject to applicable VAT.

2. All prices of Goods listed on the Store’s website are gross prices (including VAT).

3. The price indicated with the Goods at the time the Customer places an order is binding for the parties to the transaction.

4. The Seller reserves the right that products listed in the “Promotion” and “Sale” categories are available at the offered prices while supplies last.

Chapter II

Order Placement and Fulfillment

§ 1
Conditions for Placing Orders and Conclusion of the Sales Contract

1. All product prices listed in the store omegabowl.co.uk apply to the price for one item.

2. By placing an order in the Store, the Customer declares that they have read the Terms and Conditions and accept its provisions.

3. Orders can be placed in the Store 24 hours a day, every day of the year.

4. The content of the Store’s website constitutes an invitation to enter into a contract under Article 71 of the Civil Code, therefore the mere submission of an order by the Customer does not imply an immediate conclusion of the contract.

5. The Customer can place orders in the Store in the following ways:

a) via the form available on the Store’s website,
b) by email to the address available on the Store’s website,
c) by phone to the Store’s number (07716 250108).

6. During the registration process, it is required to consent to the storage and processing of personal data provided during registration and orders by the Seller, in accordance with the provisions of the Personal Data Protection Act (Journal of Laws of 2014, item 1182).

7. The Customer makes a commitment to the Seller at the moment they accept the order by clicking the “Order with Obligation to Pay” button.

8. After submitting the order, the Customer receives confirmation from the Seller of receipt of the order, i.e., an email confirming receipt of the order along with its assigned number and information, such as:

• Seller’s details and individual order items,
• total gross price,
• method and deadline for payment,
• method and deadline for order fulfillment,
• right of withdrawal – the model withdrawal form is attached to these Terms and Conditions,
• consumer information.

9. The confirmation of receipt of the order confirms that the Seller has received the Customer’s order.

10. After preparing the order and receiving payment (if the Customer chooses cash on delivery, receiving payment is not required), the Seller will send an email confirmation of order fulfillment to the Customer and will begin shipping the order to the Customer.

11. Sending confirmation of order fulfillment confirms the conclusion of the sales contract between the parties.

12. The Customer can track the status of their order in the “Orders” section of their account.

13. Orders will be delivered to addresses located in Poland and selected countries worldwide (see the “Delivery” section).

14. The Store reserves the right to confirm order acceptance via phone or email and to verify consumer details. The Store reserves the right to cancel the order in case of inability to contact the Customer.

§ 2
Payment Methods

1. The Customer can choose from the following payment methods:

a) bank transfer to the bank account, provided that the order number and “online store” are indicated in the payment title,
b) cash on delivery, provided that:

• for delivery by courier – payment must be made in cash to the courier at the time of delivery,
• for delivery to parcel lockers – payment by card is made at the time of collecting the Goods from the parcel locker.

2. Orders that are not confirmed or paid for (except for the “cash on delivery” option) by the Customer within 7 days of placing the order will be automatically canceled.

§ 3
Payment Deadline

1. If electronic bank transfer payment is selected, the Customer is required to pay for the products and delivery costs within 4 days from the date of order acceptance by the Seller.

2. The date of payment is considered the date the Seller’s bank account is credited.

3. If full payment is not received on time, the Seller may cancel the Customer’s order, and the Customer will be informed. If the Customer has made a partial payment, the Seller will refund the entire amount paid.

4. When making an electronic bank transfer, the order number assigned by the Seller must be indicated in the transfer title.

5. If the order number is not provided in the transfer title, the Seller will make efforts to determine the number, in particular by contacting the Customer. If it is impossible to determine the order number for a given transfer, the Seller will refund the amount paid to the bank account from which the transfer was made, and the order will be canceled.

§ 4
Order Fulfillment

1. The Seller declares that they will make every effort to fulfill the Customer’s order within 72 hours, starting from the next business day after receiving payment.

2. The payment condition does not apply if the Customer chooses cash on delivery.

3. The Seller declares that the maximum order fulfillment time should not exceed 2 days, provided that in case of temporary unavailability of the ordered Goods in the online store, this time may be extended but no longer than seven days from the date of conclusion of the contract.

4. If the Seller is unable to fulfill the entire order, the Customer has the right to choose whether to fulfill the order partially or cancel it.

5. The proof of purchase for Customers who are consumers is a receipt.

6. The proof of purchase for Customers who are not consumers is a VAT invoice.

7. At the request of a Customer who is a consumer, the Seller will issue a VAT invoice. The request for a VAT invoice should be submitted in the “Comments” field.

Chapter III
Order Correction

§ 5
Order Correction

1. Corrections to orders can only be made until the moment the shipping confirmation is sent to the Customer by the Store.

2. Corrections can be made by sending an email to Info@omegabowl.co.uk or contacting the Seller at 07716 250108 (call cost according to operator’s rate). When making a correction, the Customer is required to provide the order number.

§ 6
Method and Cost of Goods Delivery

1. The Customer can choose the following delivery methods for the ordered goods:

a) Delivery man 3,90 £ ( Free delivery on purchases over £40 )

2. Delivery costs are borne by the Customer unless otherwise specified by the Seller in the Store.

3. Before receiving the parcel from the courier, the Customer is required to check whether the packaging has not been damaged during transport. If the packaging shows signs of damage, the Customer should refuse the parcel and, in the courier’s presence, prepare a damage report and contact the Seller as soon as possible to resolve the matter.

4. After collecting the parcel from the parcel locker, the Customer is required to check whether the packaging has been damaged. If it has, the Customer must check whether the contents are also damaged. If the contents are damaged, the Customer should file a complaint following the instructions displayed on the parcel locker screen.

Chapter IV
Responsibility for Goods and Complaints

§ 1
Liability for Defects

1. The Seller is liable to the Customer if the sold goods have a physical defect (warranty).

2. A physical defect means non-compliance of the sold goods with the contract. In particular, the goods are not compliant if:

1. they do not have the properties that goods of that kind should have due to the purpose defined in the contract or resulting from circumstances or intended use;
2. they do not have the properties that the Seller assured the Customer of, including by presenting a sample or model;
3. they are unsuitable for the purpose specified by the Customer to the Seller at the time of contract conclusion, and the Seller did not raise any objection to that intended use;
4. they were delivered to the Customer in an incomplete state.

3. The Seller is liable for non-compliance of the goods with the contract only if it is discovered within two years from the delivery of the Goods to the Customer. This period runs anew in the event of a product replacement.

4. In case of non-compliance of the goods with the contract, the Customer must notify the Seller (statement) of the discovered non-compliance within one year from its discovery to the Seller’s address indicated in Chapter I § 1 of the Terms and Conditions. Sending the notification (statement) before the deadline is sufficient to meet the deadline. The Customer must prepare a written description of the discovered non-compliance of the Goods with the contract and indicate the scope of the claim (see point 5).

5. If the sold goods have a defect, the Customer may:

a) request the replacement of the goods with defect-free goods,
b) request the removal of the defect,
c) request a price reduction,
d) withdraw from the contract, unless the Seller promptly and without undue inconvenience to the Customer replaces the defective goods with defect-free goods or removes the defect.

6. The Seller is obliged, at their own cost, to replace the defective goods with defect-free goods or remove the defect within a reasonable time without undue inconvenience to the Customer. This period is assumed to be up to 14 days.

7. If defects or non-compliance of the Goods with the contract are discovered, the Customer may file a complaint at the email address info@omegabowl.co.uk

8. The Customer returning the defective Goods to the Seller must include a written statement containing the following data: name and surname, exact residential address, and email address of the complainant, purchase date of the Goods, name of the Goods, purchase price, a detailed description of the defect and the circumstances of its occurrence, and the complainant’s demands. When filing a complaint, the Customer must also include proof of purchase – preferably the original or a copy of the receipt or VAT invoice, or another proof of purchase without any doubts. A template complaint form is provided as an attachment in the Complaints section.

9. In case of any doubts related to the complaint procedure, the Customer can obtain guidance by calling 669 386 135 (cost of call as for local calls).

§ 2
Withdrawal from the Contract by the Consumer

1. Under Article 27 of the Consumer Rights Act of May 30, 2014 (Journal of Laws item 827), the Customer who is a consumer, having purchased goods remotely through the online store, has the right to withdraw from the contract without giving any reason within 14 days (it is sufficient to send the statement before the deadline).

2. The returned Goods must not bear traces of use other than those necessary to determine the nature, characteristics, and functionality of the Goods.

3. A withdrawal form, provided as an attachment (section “Withdrawal Form”) to these Terms and Conditions, is supplied along with the Goods.

4. The withdrawal statement must be submitted:

a) by registered letter to the Seller’s address indicated in Chapter I § 1 of the Terms and Conditions,
b) electronically and sent to the Seller’s email address indicated in Chapter I § 1 of the Terms and Conditions (the Seller immediately confirms receipt of the statement by email).

5. Upon withdrawal from the contract, the Customer is obliged to attach proof of purchase – preferably the original or a copy of the receipt or VAT invoice, or another proof of purchase without any doubts.

6. The consumer must return the goods to the Seller – at their own expense – without delay, but no later than 14 days from the day on which they withdrew from the contract (it is sufficient to return the goods before the deadline).

7. The Seller is obliged to promptly, no later than within 14 days of receiving the consumer’s withdrawal statement, refund the consumer all payments made by them, including delivery costs (the Seller refunds the cheapest delivery cost offered in the Store).

8. If the Customer did not send the Goods together with the withdrawal statement, the Seller withholds the refund of payments made by the Customer until the Goods are received.

9. The Customer may return the Goods at their own expense to the Seller’s registered office address.

10. Please return the Goods in their original undamaged packaging.

11. The refund will be made in the same form as the purchase: to a bank account or card, and in the case of cash on delivery purchase, to the Customer’s indicated account.

12. Return shipments of the Goods sent by cash on delivery or at the recipient’s expense (Seller) will not be accepted.

13. The Customer is not entitled to withdraw from the contract in the case of goods in the form of audio or video recordings or computer software delivered in sealed packaging if the packaging was opened after delivery.

14. The complaint processing time is 3 business days.

Chapter IV
Common Provisions

§ 1
Personal Data Protection

1. The Seller guarantees the confidentiality of all personal data provided to them.

2. Personal data included in the Seller’s database is processed solely for the purpose of fulfilling the order and includes:

a) name and surname,
b) correspondence address,
c) phone number,
d) email address,
e) information contained in system logs – for technical and statistical purposes,
f) in the event the administrator receives information about a user utilizing the electronic service contrary to the terms and conditions or applicable laws (unauthorized use), the administrator may process the user’s personal data to the extent necessary to determine the user’s liability.

3. The Customer may also separately consent to receive advertising and promotional materials from the Store.

4. By placing an order, the Customer consents to the processing and use of their personal data for the purpose of fulfilling the order, in particular, to transmit their personal data to the courier company for the purpose of fulfilling the chosen method of shipping the Goods.

5. Personal data may only be shared for the purpose of fulfilling the chosen shipping method.

6. Personal data is collected with due care and properly protected against unauthorized access, and its processing takes place in compliance with and under conditions set out in:

a) the Act of July 18, 2002, on the provision of electronic services (Journal of Laws of 2013, item 1422);
b) the Act of August 29, 1997, on the protection of personal data (Journal of Laws of 2014, item 1182);
c) the Regulation of the Minister of Internal Affairs and Administration of April 29, 2004, on the documentation of personal data processing and the technical and organizational conditions to be met by devices and IT systems used for personal data processing (Journal of Laws No. 100, item 1024);
d) other generally applicable legal acts.

7. The Customer has rights specified in the legal acts mentioned in point 6, in particular:

a) access to their personal data,
b) request for completion, updating, correction of personal data, temporary or permanent suspension of its processing, or deletion if it is incomplete, outdated, false, or collected in violation of the law or is no longer necessary for the purpose for which it was collected.

Chapter V
Copyright and Related Rights

§ 2
Copyright and Related Rights

1. All content posted in the Store, including texts, photos, graphics, audio, and video files, is the property of the Seller, unless explicitly stated otherwise.

2. This content is protected by copyright and may only be used for personal use without the owner’s consent; it cannot be publicly used in any way, copied, altered, etc., without the written consent of the owner.

3. Unauthorized use of the Seller’s reserved logo and name is prohibited.

4. The Seller warns that violations of copyright and other rights will be pursued through civil or criminal proceedings.

§ 3
Cookies Policy

1. The Store uses “cookies.”

2. These files are saved on the Customer’s computer by the Seller’s server and provide statistical data about the Customer’s activity to tailor our offer to the Customer’s individual needs and interests.

3. The Store’s software saves information in cookies concerning the following areas:

• information about the session,
• recently viewed products.

4. The Customer may disable the cookies option in their web browser at any time, though they must be aware that in some cases, disabling these files may result in difficulties in using the Store’s offer.

§ 4
Disclaimer

1. The Seller’s website contains hyperlinks to other websites. The Seller is not responsible for the content posted on those sites or for their non-compliance with applicable law.

2. Use of the service and downloading files is at the Customer’s risk.

Chapter VI
Final Provisions

§ 1
General Provisions

1. The Terms and Conditions are part of the sales contract concluded between the Seller and the Customer.

2. The applicable law for sales contracts between the Customer and the Seller, as specified in the Terms and Conditions, is Polish law.

3. All disputes arising in connection with the execution of sales contracts between the Seller and the Customer will initially be resolved through negotiations, with the intention of amicably settling the dispute.

§ 2
Entry into Force and Amendments to the Terms and Conditions

1. The Terms and Conditions come into force upon publication on the Store’s website.

2. The Store iomegabowl.co.ukl reserves the right to change product prices in the online store’s offer during the day, withdraw individual products from the online store’s offer without stating a reason, introduce new products to the offer, as well as conduct, change, and cancel promotional activities on the online store’s pages.

3. The Store reserves the right to make changes to the Terms and Conditions, which take effect upon publication on the Store’s website. Contracts concluded before the change of the Terms and Conditions are subject to the version of the Terms and Conditions that was in effect on the date the Customer placed the Order. The new version of the Terms and Conditions will be binding on the Customer after they accept the changes of which they have been notified.

4. The Store info@omegabowl.co.uk guarantees the highest form of security for its customers. All data transmitted when placing an order, sending inquiries, or information through the contact form is encrypted with SSL (SSL certificate). The payment method is also encrypted with SSL. The Store is registered on the server https://dhosting.pl/. To confirm reliability, click the link. All shipments are sealed with the company’s logo without indicating the type of content.